charges begin 15 minutes after the scheduled pick-up time on
charges begin 30 minutes after the scheduled pick-up time on arrivals. Waiting Time charges are assessed
no-show fee equal to the trip cost plus 20% Service charge
plus applicable waiting time will be charged when the
passenger fails to show at the designated location. In
order to avoid this charge, passengers should not leave
designated locations without notifying Transportation of New England.
Trips must be canceled as two separate reservations. A
cancellation fee equal to 30% of the trip cost plus 20%
service charge will be charged for any cancellation before 12 hours scheduled pick-up time. Cancellation
within 12 hours will result in a full charge equal to the
cost of the trip plus the 20% service fee.
note: A nonrefundable deposit of 30% is required for